Current Openings

Looking for a career opportunity? View our up-to-date list of the wide-ranging job openings across the country with EVO.

Business Development Executive, B2B – California

The Regional Sales Manager for EVO B2B (a division of EVO Payments International), will be responsible for hitting sales quotas targeting mid-market B2B companies ($10Mil - $250Mil Annual Sales). This includes leveraging existing network, lead generation leveraging various prospecting strategies & amp; various lead channels to develop and manage a healthy pipeline. This job will play a key role in assisting the B2B Senior Sales Director and B2B Division attaining growth goals. Additionally this job will work with the other sales support teams (Prospect Development, Partner Sales & Integrated Sales) as well as other support teams within EVO B2B.

Close date: 01/31/2019

Requirements

  • Bachelor’s degree preferred
  • Requires 5+ years of experience in sales role, preferably in B2B sales and/or payment processing industry
  • Experience with lead generation and prospect management
  • Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers
  • Self-motivated and self-directed, goal oriented
  • Able to professionally and confidently communicate with C-Level Executives
  • Able to work accurately under stress and pressure to meet competing deadlines
  • Excellent analytical and time-management skills
  • Demonstrated and proven sales results
  • Knowledge of sales process from initiation to close
  • Ability to work independently or as an active member of a team
  • Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred

Responsibilities

  • Identifying, qualifying, and securing business opportunities
  • Building business relationships with potential clients within specific territory
  • Collaborating with sales and leadership to secure, retain, and grow accounts
  • Developing customized targeted sales strategies
  • Creating informative presentations; Presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences
  • Coordinating business generation activities
  • Maintaining database (Salesforce, CRM, Excel, etc.) of prospective client information
  • Qualifying leads from digital campaigns, conferences, references, trade shows, etc.
  • Closing sales and working with client through closing process
  • Meeting or exceeding annual sales goals.
  • Collaborating with management on sales goals, planning, and forecasting
  • Generate sales leads and cultivate relationships with prospects through phone calls and on-site visits
  • Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in your department goals
Apply Now

Coordinator, Gift Card Sales – Tampa, Florida

The Coordinator, Gift Card Sales supports EVO’s Gift Card Program day-to-day administrative functions of boarding, renewing and converting Gift Card Programs for new and existing merchants.

Requirements

  • College degree from an accredited institution.
  • Minimum of 2 years of customer service and/or gift card processing experience.
  • Excellent oral and written communication skills.
  • Time management so that deadlines are met and issues escalated in a timely manner.
  • Strong customer services focus and detail orientation.
  • A critical focus on accuracy.
  • Ability to establish priorities, work collaboratively, and meet objectives.
  • Ability to work independently, but with a team focus.
  • Ability to maintain confidentiality.
  • Ability to manage multiple projects and initiatives.
  • Good organizational skills.
  • Ability to analyze and research an issue; conveying of urgency when necessary, while managing the issue to closure.
  • Ability to follow up with an issue/project until completion.
  • Ability to prioritize in a fast-paced environment with limited supervision.
  • Good follow-through skills and ability to resolve issues in a timely manner.
  • Proficiency in Windows based computer applications (Microsoft Office Suite) and other applications and systems as necessary.

Responsibilities

  • F5 Queue – Retrieve, assign and manage the SPOON F5 Gift Card Queue and Rewards Queue
  • SPOON Gift Card Processing – Add Gift Cards to MIDs, filling out appropriate fields and standard notes.
  • Boarding to Factor 4 -Boarding all new/add locations to Factor 4’s MMA system.
  • Boarding to Givex – Fill out the designated spreadsheet with required information.
  • CMS Orders – Send encoding, data and proof approvals, card foundry information.
  • PLI Orders – Send encoding information, artwork and purchase order forms.
  • SNAP SPREE Designer – Retrieve proof templates, and create the purchase order for PLI.
  • Gift Spreadsheet – Add the ledger entries for ISO Gift orders.
  • Gift Team Emails – Support requests from supporting roles such as from Client Services and Sales.
  • Conversions – Converting from a merchant’s third party gift card processor to either Factor 4 or Givex platform via the appropriate process and related paperwork.
  • Beta Reseller Certified Vendor Program – Submit the required paperwork to the Reseller and follow a modified boarding process for specific beta merchants.
  • Rewards – Support lost/stolen reward card process, general program support and third-party vendor management.
  • F5 Queue – Assign jobs, update notes, review paperwork, and identify duplicate jobs and differences in labels.
  • SPOON Gift Card Processing – Ensure accuracy of information for each setup.
  • Boarding to Factor 4 – Understand and accurately use the Factor 4 MMA tool.
  • Boarding to Givex – Understand and accurately use the Givex boarding template; ensure SLAs are met.
  • CMS Orders – Managing the encryption of data; reviewing data and providing approvals to proofs; accurately using the CMS automation tools.
  • PLI Orders – Accurately follow the process to manage cards produced through PLI by completing all paperwork; ensure accurate pricing.
  • SNAP SPREE Designer – Ensure the ISO and Sales Support teams are accurately creating the proofs; manage the purchase orders through SNAP.
  • Gift Spreadsheet – Follow a pre-determined standard method of filling out the required form with standard values in a timely manner.
  • Gift Team Emails – Provide guidance, information and documents as necessary. Maintain the Gift Card SPARK pages with current and relevant information.
  • Conversions – Provide all documents to Givex and Factor 4 as appropriate to each provider. Ensure SLAs are met for each participating department and the two gift card processing providers.  Manage the encoding data for Givex and Factor 4.
  • Beta Reseller Certified Vendor Program – Provide all required paperwork. Maintain the process documentation.
  • Rewards – Support the lost/stolen process. Support the participating merchants.  Contact the appropriate resource when an issue arises.

 

Apply Now

Cornerstone System Administrator – Tampa, Florida

The Cornerstone System Administrator will provide technical ownership of platform infrastructure, and be accountable for the successful and effective system functionality of Cornerstone OnDemand talent management modules such as Learning, Performance and Succession. This role will have direct impact on EVO’s commitment to exceed the expectations of our customers and colleagues by being the best payments processing company, while maintaining a team culture to continue to attract, develop and retain top talent. The ideal candidate will have experience in Cornerstone OnDemand administration and have a thorough understanding of the Human Resource function and related technologies. The right candidate must be able to visualize the user interface and support the crucial importance of data integrity and accuracy. This position will provide the right candidate with the opportunity to immediately apply their existing skills to contribute to EVO’s success. Our fast-paced, dynamic environment offers team members the ability to develop and enhance individual skill sets while working with dedicated professionals who thrive on sharing knowledge and delivering quality products and services.

Close date: 01/31/2019

Requirements

  • Bachelor’s degree in Human Resources, Information Systems or a related field, or equivalent work experience.
  • 5+ years of experience in the field of HR System Development and/or HRIS analyst experience. Must have thorough understanding of the Human Resource function and related technologies.
  • 3+ years of Cornerstone Systems Administrator experience required.
  • Understanding of SQL queries or other relational database reporting tools, preferred.
  •  Leadership skills, which includes taking ownership for the system, data, configuration, and any changes or functionality.
  • Strong analytical and technical troubleshooting skills. Ability to identify root causes, corrective and preventative actions.
  • Technical understanding of how configuration or changes within the system can affect processes, which includes data flow and reporting accuracy.
  • Strong project management, organizational, time management and follow-up skills.
  • Professional interpersonal, verbal and written communication skills
  • Ability to gather, document, and translate business requirements into actionable projects or tasks and to improve system implementations.
  • Understanding of General Data Protection Regulation (GDPR) to ensure Cornerstone maintains compliance.
  • Demonstrated attention to detail, ability to multi-task and work independently as well as in a dynamic team environment
  • Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, and SharePoint),

Responsibilities

  • Plan and manage all technical aspects of the Cornerstone platform such as development and implementation of new talent modules, system maintenance, updates and enhancements, and data integration with various HRIS.
  • Collaborate with IT, HR and internationally based colleagues to lead the development, documentation and communication of business rules and system policies, processes and procedures.
  • Document and maintain system configurations, procedures, user documentation, and system updates.
  • Coordinate and execute testing on system changes, which includes communicating the changes, providing administrator training on new features and providing support to ensure successful knowledge transfer.
  • Govern appropriate system functionality per documented processes, based on business requirements and ongoing changes, including the administration of appropriate permissions by user type.
  • Provide ongoing support, documentation, and communication to Learning, Performance, Succession or other Administrators.
  • Lead system production problem determination and resolution.
  • Perform as the overall data expert for standardization and integration.
  • Participate in HR projects (e.g. open enrollment, performance management, etc.) by leading and collaborating on the process/system design, configuration, and testing, and providing support pre- and post-launch.
  • Ensure data integrity and follow quality control measures for data accuracy.
  • Maintain system security best practices and control access by creating roles and granting permissions.
  • Handle confidential information, personal sensitive data, and materials appropriately.
Apply Now

Customer Support Representative – Blue Ash, Ohio

The Customer Support  Representative's role  is to provide new and existing clients with guidance and support on all aspects of their payment processing needs while also assisting the Client Services Manager with high level tasks.

Close date: 02/28/2019

Requirements

  • Associate’s or Bachelor’s Degree preferred, but not required.
  • 2+ years customer service experience preferred.
  • Demonstrated problem solving skills (1-2 years of experience preferred
  • Credit Card experience in the acquiring or issuing industries is a plus.
  • Experience with Salesforce required.
  • Proficiency using Microsoft Office suite including Word, Excel, Outlook and Windows based programs required.
  • Strong analytic and research skills.
  • Well-organized, detail-oriented, and able to handle a fast-paced work environment.
  • Ability to exercise sound judgment.
  • Excellent interpersonal skills.
  • Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines.

Responsibilities

  • Provide assistance as part of the sales process to include;
  • Provide assistance as part of the sales process to include;
    >     Demonstrating software/websites associated with EVO
    >     Research payment solutions to verify compatibility
    >     Obtaining information from merchants when needed
    >     Field questions from the sales team
  • Assist in the client boarding process including review of application, client training and coordination with other internal departments as part of the on-boarding process;
  • Review client rate qualifications and determine strategy to reduce client costs;
  • Assist merchants in obtaining PCI Compliance (security standard mandated by Visa & MasterCard);
  • Resolve both financial and technical issues encountered by clients;
  • Participate in the overall process to review any suspect transactions to protect clients;
  • Research new methods of payment or systems to fit merchants’ needs;
  • Retain existing merchant accounts
  • Performs miscellaneous duties as required.
Apply Now

Customer Support Representative – Tampa, Florida

The Customer Support Representative’s role is to provide a consistent high level of quality service to our Sales Partners calling into the call center.

Close date: 02/28/2019

Requirements

  • Credit card experience in the acquiring or issuing industries preferred.
  • Merchant Services/Customer Service experience in the card acquiring industry preferred.
  • Effective knowledge of Microsoft Office suite including Word, Excel, PowerPoint and Outlook.
  • High School diploma required.
  • Minimum of 1 year of college or equivalent work experience preferred but not required.
  • Minimum of 1 year call center experience.
  • Must be able to sit for prolonged periods of time, wear a headset, look at a computer monitor and utilize a company approved keyboard.
  • Ability to work evenings, weekends and holidays as needed for support, training and/or conversions.
  • Utilize effective time management skills, work effectively under pressure and set personal deadlines, while working with limited supervision.
  •  Proficient skills in Internet Knowledge/Base navigation, telephone, facsimile, copier, calculator, and other general office equipment.
  • Experience with POS debit and credit terminal hardware and software preferred.
  • Strong analytical, problem solving, decision making skills.
  • Meet acceptable attendance and performance standards.

Responsibilities

  • Ability to communicate effectively in both verbal and written formats with peers and customers, internal and external.
  • Ability to organize and prioritize multiple tasks and projects, work in a fast-paced environment and meet deadlines.
  • Ability to exercise discretion and independent judgment in making decisions and interact effectively and positively with all levels of personnel, partners, and vendors.
  • Ability to resolve specific client issues under tight time constraints.
  • Ability to work evenings, weekends, and holidays and overtime as needed.
  • Ability to understand and maintain knowledge of relevant product offering, current support policies and methods of support delivery, in order to provide technically accurate solutions to customers.
  • Ability to handle confidential material appropriately.
  • Answer calls, emails, faxes, and internal work orders in a queue based setting and in accordance with service level expectations.
  • Phone merchants, agents, partners, and other company related entities in accordance with policy and procedures.
  • Prepare and QA including but not limited to merchant processing applications, inbound & outbound shipping requests, welcome kits, and orders for EVO products.
  • Respond to, follow-up, and complete requested assignments in an effective and ongoing manner.
  • Run and analyze daily and weekly reports via proprietary systems, exporting reports to spreadsheets and emailing as needed.
  • Maintain electronic and physical files.
  • Consistently meet benchmark performance standards and take initiative to exceed expectations as documented in the call performance script and appraisal standards.
  • Log interactions, which include calls, emails, fax, and maintenance queue, using detailed, specific and professional remarks in internal systems.
  • Apply quick and creative thinking.
  • Attend trainings and maintain a thorough knowledge of all processes, procedures and information that affect / impact the department and company as a whole, included but not limited to card industry regulations, interchange, dues and assessments, and PCI-DSS and PA-DSS compliance.
  • Understand Sales Partner’s business and in conjunction with the partner’s line of business, educate partner on Sterling’s innovative product offerings, agent friendly tools and marketing collateral located in SNAP in order to win agent’s business.
  • Work with Sales Partner and internal teams, such as Strategic Programs, to validate pricing options and offer guidance on potential merchant accounts.
  • Work closely with management to offer feedback regarding service and training needs of the various sales organizations.
  • Navigate multiple screens and databases to research merchant issues, reconciliation of merchant statements and other data, and provide updates to agents, partners, and/or merchants.
  •  Function as backup/overflow for Merchant Services and Technical Support departments.
  • Document and escalate Sales Partner and merchant related requirements as needed.
  • Demonstrate flexibility to change and offer input to improve self and team efficiency as related to job processes and procedures.
  • Provide on the job mentoring to new employees and team members at the direction of Support Services Manager.
  • Perform miscellaneous job duties as assigned by management.
  • Escalate issues, as necessary, to management on duty.
Apply Now

EMV Credit Card Terminal Specialist (Inside Sales) – Addison, Texas

This position is responsible for managing outbound and inbound warm calls using advanced lead management tools. No cold calling. There are over 200,000 existing customer prospects. Health benefits, 401k and competitive time off package. Global advancement opportunities.

Close date: 01/31/2019

Requirements

  • 2 + years inside sales or equivalent experience
  • A positive, goal-oriented approach to daily activities
  • Highly motivated self-starter with honesty and integrity
  • Excellent communication skills and team-oriented attitude
  • Some financial background, and basic MS Office skills a plus

Responsibilities

  • Successful management of high paced, outbound and inbound warm-calls
  • Assessment of customer need for cash advance product and customer interest
  • Negotiating terms of the cash advance product with current business customers
  • Review and execute customer contracts with business owners over the phone
  • Work with nationwide network of 200+ sales agents to generate additional opportunities
Apply Now

Financial Analyst / Senior Financial Analyst – Dallas, Texas

The Financial Analyst/Senior Financial Analyst is responsible for supporting EVO’s business and finance leadership through financial modeling, analysis and reporting activities. The position will work directly with the preparation of the annual budget and interim financial forecasts, analyze monthly results in comparison to the prior year and budget and perform ad hoc analysis. The financial analyst role will work closely with business department managers (ie, sales, operations, HR, IT, etc.) to oversee monthly spending against annual department budgets.

Close date: 01/31/2019

Requirements

  • Bachelor’s degree in Finance or Accounting from a strong undergraduate institution with a strong academic performance level (ie, honors
  • Detail oriented with strong appreciation for accuracy in financial modeling and professional presentation of analysis
  • Strong work ethic and commitment to delivering exceptional quality work product
  • 3 to 5 years of experience in accounting, business unit finance, corporate finance, investment banking or private equity
  • Strong competency in Windows based applications (Microsoft Office) with demonstrated proficiency in Excel (financial statement modeling, v/hlookups, pivot tables, and other functions used to evaluate large amounts of data)
  • Working knowledge of general accepted accounting principles (GAAP)
  • Exposure/experience to Microsoft AX or comparable GL system preferred, but not required; strong aptitude for using commercially available technology to increase productivity of analysis and enable repeatable processes
  • Excellent analytical/problem solving and decision making skills
  • Excellent oral and written communication and reasoning skills
  • Ability to maintain confidentiality
  • Exposure to working with international businesses, particularly in Europe and Latin America, is preferred
  • Engaging personal style with a high degree of self-motivation and the ability to lead by example through intellect and persuasion
  • Ability to work well with others in a fast paced, dynamic environment
  • Team player with a hands-on approach
  • Strong analytical mind with experience in strategic financial analysis preferred

Preferred Qualifications

  • Experience in financial reporting, SEC reporting, financial analysis, and financial modeling.
  • Experience working on mergers and acquisitions; has completed due diligence processes
  • Working knowledge of Spanish preferred, but not required.

Responsibilities

  • Develop, refine and maintain robust Excel-based financial models comprised of income statements, balance sheets and statements of cash flows, as well as debt schedules, interest expense calculations, and other supporting details and assumptions
  •  Lead the communication with channel finance leaders of actual results and variances to prior year and to plan/forecast (primarily income statement and capital expenditures), recommendations to improve the quality of analytics and forecasts, and perform ad hoc analysis as appropriate
  • Prepare reports for presentation to management on a regular basis (weekly, monthly)
  • Lead department managers through the budget planning process and documentation of headcount, third-party spending and capital spending assumptions
  • Produce monthly reports which include key metrics, financial results, and variance reporting
  • Analyze cash flows, cost controls and expenses to guide corporate management
  • Provide insightful analysis of business performance and trends, budgets and forecasts, analysis of performance variances, and other related ad hoc financial analyse
  • Prepare financial reporting for our capital investments and track actual versus budget differences
  • Gain high level of comfort with the accounting system; develop ability to extract financial data on departments in an efficient manner and in a format presentable to management
  • Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in your department goals
  • Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA)
  • Adhere to privacy, confidential, proprietary company policies and procedures (i.e. HIPAA)
Apply Now

Lead Generation Representative – Addison, Texas

The Lead Generation Representative's role will focus on setting qualified appointments for EVO’s sales representatives. To be successful in this role you must be a team player, have excellent phone skills, an extraordinary personality and a positive attitude.

Close date: 02/01/2019

Requirements

  • High School Diploma or GED Required; Associate’s or Bachelor’s Degree a plus
  •  Phone Sales and outbound cold calling experience
  • Ability to overcome objections and develop new business through prospecting and cold calling
  • Excellent written communication and verbal communication skills
  • Customer service oriented
  • Attention to detail and accuracy skills
  • Highly motivated to succeed in a performance driven environment
  • Track record of success and quota achievement
  • Computer literacy (Internet Browsing, Microsoft Outlook, Email, Microsoft Office)

Responsibilities

  • Prospect, qualify and develop sales ready leads through targeted, outbound calling
  • Engage key decision makers in order to qualify lead and transfer to EVO sales rep to sale iPOS product services
  • Conduct daily database lead management including capturing, entering, updating, tracking, reporting, and setting leads
  • Meet monthly appointment quotas
  • Adhere to company quality standards, company policies and regulatory guidelines
  • Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA)
  • Adhere to privacy; confidential, proprietary company policies and procedures (i.e. HIPAA)
Apply Now

Lead Generation Representative – Tampa, Florida

The Lead Generation Representative's role focuses on setting qualified appointments for our sales reps in assigned territories throughout the U.S. To be successful in this role you must be a team player, have excellent phone skills, an extraordinary personality and a positive attitude.

Close date: 01/31/2019

Requirements

  • Associate’s or Bachelor’s Degree preferred
  • High School Diploma or GED required
  • Phone sales experience required; cold calling experience in Financial Services industry preferred
  • Highly motivated to succeed in a performance driven environment
  • Excellent written communication and verbal communication skills
  • Track record of success and quota achievement
  • Customer Service oriented
  • Attention to detail and accuracy
  • Computer literacy (Internet Browsing, Microsoft Outlook, Email)
  • Knowledge of merchant and bank products/services and/or payment sales experience preferred
  • Outstanding sales, business development and negotiating skills
  • Strong hunter in customer-centered sales with a desire to exceed expectations and quotas
  • Ability to multitask and change direction in ever changing payment processing environment
  • Strong communication including oral and presentation skills
  • Experience with Salesforce preferred

Responsibilities

  • Lead Prospect, qualify and develop sales ready leads through targeted, outbound calling and emails
  • Engage key decision makers to sell IPOS services/products over the phone
  • Conduct daily database lead management including capturing, entering, updating, tracking, reporting, and setting leads
  • Meet monthly Sales Opportunity quotas by developing new business through prospecting , cold calling and negotiating
Apply Now

Lead Generation Representative – Blue Ash, Ohio

This position supports the B2B Sales Development by focusing on setting up B2B opportunities for our regional sales reps in assigned territories throughout the U.S. through outbound calls.

Close date: 01/31/2019

Requirements

  • Associate’s or Bachelor’s Degree a plus
  • Sales experience, especially in B2B or Financial Services
  • Ability to develop new business through prospecting and cold calling
  • Highly motivated to succeed in a performance driven environment
  • Excellent written communication and verbal communication skills
  • Track record of success and quota achievement
  • Computer literacy (Internet Browsing, Microsoft Outlook, Email)
  • Knowledge of merchant and bank products/services and/or payment sales experience
  • Outstanding sales, business development and negotiating skills
  • Strong hunter in customer-centered sales with a desire to exceed expectations and quotas
  • Ability to multitask and change direction in ever changing payment processing environment
  • Strong communication including oral and presentation skills
  • Experience with Salesforce a plus

Responsibilities

  • Lead Prospect, qualify and develop sales ready leads through targeted, outbound calling and emails
  • Engage key decision makers to sell B2B services/products over the phone
  • Conduct daily database lead management including capturing, entering, updating, tracking, reporting, and setting leads
  • Meet monthly Sales Opportunity quotas
Apply Now

Lead Generation Senior Specialist – Blue Ash, Ohio

The Prospect Development Senior Specialist supports the B2B Sales Development by focusing on setting up B2B opportunities for our regional sales reps in assigned territories throughout the U.S. This role leverages various sales and marketing strategies to build a pipeline of mid-large B2B companies. The Senior Prospect Development Specialist focuses on identifying key decision makers and using various methods of outreach including phone, email, LinkedIn, etc, to initiate contact and schedule initial meetings with our Regional Sales Managers in assigned territories throughout the U.S. Prospect Development concentrates on different lead channels such as successful vertical markets, B2B ERP/CRM and gateway integrations and implementation partnerships as well as various additional initiatives.

Close date: 01/31/2019

Requirements

  • Associate’s or Bachelor’s Degree preferred
  • 5+ years Sales experience, especially in B2B or Financial Services
  • Ability to develop new business through prospecting and cold calling
  • Highly motivated to succeed in a performance driven environment
  • Excellent written communication and verbal communication skills
  • Track record of success and quota achievement
  • Computer literacy (Internet Browsing, Microsoft Outlook, Email)
  • Knowledge of fintech and/or merchant and bank products/services and/or payment sales experience
  • Knowledge of B2B ERP/CRM software
  • Outstanding sales, business development and negotiating skills
  • Strong hunter in customer-centered sales with a desire to exceed expectations and quotas
  • Ability to multitask and change direction in ever changing payment processing environment
  • Strong communication including oral and presentation skills
  • Experience with Salesforce a plus

Responsibilities

  • Prospect, qualify and develop sales ready leads through targeted outbound calling and email
  • Engage key decision makers to sell B2B services/products over the phone
  • Conduct daily database lead management including capturing, entering, updating, tracking, reporting, and setting leads
  • Meet monthly Sales Opportunity quotas

 

Apply Now

National Account Manager – Addison, Texas

Shared Services National Account Manager/Activation Representative is responsible for contacting businesses via telephone and soliciting them on our Partner ISV (Independent Software Vendor) services. A Shared Services NAM/Activation Representative may contact existing customers or new businesses. A Shared Services NAM/Activation Representative must have a detailed understanding of our core products and services. A Shared Services NAM/Activation Representative must be energetic, positive and accurately represent the company in all forms of communications with the merchant.

Close date: 01/31/2019

Requirements

  1. All applicants must pass a drug test, background check, and credit evaluation
  2. High School diploma required
  3. Minimum of 2 years successful sales experience preferred
  4. Degree from a 4-year college or the equivalent preferred
  5. Effective knowledge of Microsoft Office suite including Word, Excel required
  6. Merchant Card Industry experience preferred

Responsibilities

  1. Make outbound sales calls to potential merchants and sell them on the services of EVO Payments International.
  2. Make outbound sales calls to existing merchants and solicit referrals for merchant processing services
  3. Negotiate rates and terms with merchants for the purpose of acquiring profitable merchant accounts
  4. Provide proposed rates and pitch the potential merchant on the benefits of EVO Payments International.
  5. Key and review application with potential merchants.
  6. Follow up on supporting documents requested by the underwriters that are necessary for merchant account approval.
  7. Once approved follow up to activate account with the assigned partner and EVO Payments International.
  8. Maintain thorough knowledge of card industry regulations, integrated credit devices and applications and internal procedures
  9. Perform miscellaneous job duties as assigned

ESSENTIAL FUNCTIONS: 

  1. Ability to communicate effectively in both verbal and written formats with individuals or groups
  2. Ability to handle and complete multiple projects, work in a fast-paced environment, and meet deadlines
  3. Ability to utilize personal computer, telephone, facsimile, copier, calculator, and other general office equipment
  4. Ability to exercise discretion and independent judgment in making decisions
  5. Ability to interact effectively and positively with all levels of personnel, partners, and vendors
  6. Ability to handle confidential material appropriately
  7. Ability to meet company assigned quotas
Apply Now

Phone Technical Support Representative – Entry Level – Addison, Texas

The Technical Support Representative assists customers with terminal / software issues as it relates to their ability to accept credit card payments at their place of business.

Close date: 01/31/2019

Requirements

  • Work independently or with a team
  • Responsible
  • Career motivated
  • Problem solving skills
  • Multi-tasking skills
  • Basic / Intermediate knowledge of Microsoft Suite products

Responsibilities

  • Field and assess technical support phone calls from business owners and or software vendors.
  • Utilize support resources to establish a workflow to remediate the situation.
  • Provide detailed notes on each call / situation and execute a request to your superior when a call needs to be escalated to higher level support.
  • Schedule and maintain support appointments.
  • Engage in support initiatives when requested
  • Research and evaluate merchant batch and transaction logs for discrepancies
  • Conference in Software Vendors for additional support on third party products and services
  • Manage workload from a Queue based ticket system
  • Log hardware RMA requests and ensure billing / invoicing policies are followed
  • Backup support for Customer Service
Apply Now

Product Quality Assurance Tester – Tampa, Florida

This full-time position is primarily a technical testing role working with an integrated team of product managers and software developers. The primary objective for this candidate will be to prepare for and execute project conformance and regression testing of merchant payment processing software for new and enhanced products and services. Accordingly, this position requires the identification, communication and tracking of defects through successful remediation, while exercising discretion and independent judgement, in performance of the duties set forth below.

Close date: 01/31/2019

Requirements

  • Bachelor’s degree from an accredited college/university, preferably in an IT related field
  • 6+ months of testing experience, preferably in the financial services industry or testing of accounting software
  • Experience with balancing reports and use of excel spreadsheets
  • Excellent oral communication and written documentation skills
  • Time management so that deadlines are met and issues escalated in a timely manner
  • Proficient knowledge with Microsoft office tools such as word, excel and outlook

 

Responsibilities

  • Support the Software Development Lifecycle (SDLC) through collaborative efforts during requirements, development, validation and product roll out
  • Analyze Requirements and transform them into manual tests suites
  • Perform technical testing including equipment readiness, Project Conformance Testing and Regression (system) testing, both from a positive and negative testing perspective
  • Research defects including technical logs, websites and databases, to yield robust
  • Review, analyze and contribute to business, functional and technical requirements definition
  • Develop level of effort estimates
  • Develop test plans
  • Identify and analyze test scenarios. Develop testing project conformance and regression scripts
  • Execute manual testing
  • Defect identification, research, detailed documentation and collaboration with QA leads, Product Managers and Software Developers as appropriate
  • Provide daily statistical and written updates of testing profess to QA Test lead
  • Provide and discuss weekly status reports
  • Participate in department meetings as assigned
Apply Now

Relationship Management Representative – Tampa, Florida

The Relationship Management Representative for Resellers is responsible for facilitating all post sales functions related to our new Resellers and Integrators.

Close date: 01/31/2019

Requirements

  • Bachelor’s Degree preferred; High school diploma required.
  • One to  three years of work-experience in the customer service, financial, or sales-related fields.
  • Strong customer services focus and detail orientation.
  • Strong oral and written communications and interpersonal skills.
  • A critical focus on accuracy.
  • Ability to establish priorities, work collaboratively, and meet objectives.
  • Ability to work independently, but with a team focus.
  • Ability to maintain confidentiality.
  • Ability to manage multiple projects and initiatives.
  • Good organizational skills.
  • Ability to analyze and research an issue; conveying of urgency when necessary, while managing the issue to closure.
  • Ability to follow up with an issue/project until completion.
  • Ability to prioritize in a fast-paced environment with limited supervision.
  • Good follow-through skills and ability to resolve issues in a timely manner.
  • Proficiency in Windows based computer applications (Microsoft Office Suite) and other applications and systems as necessary.
  • Ability to acknowledge full ownership responsibility in accomplishing the business objectives
  • Excellent follow-up and organizational skills.
  • Ability to self-manage.

Responsibilities

  • Host Introductory Kickoff call with new resellers to introduce partner to EVO’s products, services and resources; accurately profile partner’s business; and setup partner account.
  • Support White Glove Service program to promote increased lead count and efficient merchant boarding.
  • Manage and monitor all reseller issues concerning commissions and bonuses ensuring all are researched and resolved in a timely manner.
  • Reseller point of contact for merchant issues requiring escalation to Sterling support team.
  • Assist the Channel Sales Manager with escalations and develop strategies to improve relationships with resellers to acquire additional leads.
  • Educate SAE, BDE and internal teams on all new integrators and reseller setup requirements.
  • Conduct regular status meetings with resellers via teleconference maintaining open lines of communication and producing new ideas in which Sterling can help their business grow.
  • Facilitate Beta Integration Specialist with incoming beta partners and merchant accounts.
  • Communicate beta merchant requirements at weekly Sales meetings.
  • Maintain SalesForce and all corresponding databases with updated status and notes.
  • Schedule meetings to properly turn beta over to production.
  • Channel expert with thorough knowledge of integration solution, platforms and peripheral devices to board merchants.
  • Attend Continuing Education training on EVO’s products and services to convey to partner channel to increase knowledge and sales.
  • Coordinate with BDE’s to generate monthly continuing education webinars for resellers.
  • Ensure partner is added to appropriate distribution and product lists.
  • Maintain open lines of communication between RRM and other internal Sales and Support departments to educate and streamline processes.
  • Maintain thorough knowledge of card industry regulations, integrated card payment devices and application and internal procedures.
  • Produce and distribute all weekly, monthly and ad-hoc reseller tracking reports as requested by management
  • Continuously critique and offer feedback to department manager assisting in ways to implement simpler workloads for department and partnership.
  • Author and maintain edits for policy and procedures changes relating to sales products and processes
  • Perform miscellaneous duties as required.
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Risk Analyst – Portland, Maine

The Risk Analyst’s role is to help control the company’s exposure to merchant risk, help minimize the merchant’s exposure, and protect the consumer against credit card fraud that occurs from the processing of credit card transactions through EVO Payments International. Credit or data analysis is used to track and monitor EVO’s merchant base to minimize loss to the company; and to protect our business, the merchant's business, and the consumer against credit card fraud.

Close date: 01/31/2019

Requirements

  • High school diploma or equivalent experience and three years’ experience working in financial services, credit analysis, risk management or credit card industry; Bachelor’s degree preferred.
  • Ability to maintain confidentiality.
  • Effective communications and interpersonal skills.
  • A strong customer service focus and meticulous attention to detail.
  • Ability to work independently, but with a team focus.
  • Experience using Microsoft Office applications.
  • Knowledge of risk and underwriting concepts and methodologies.
  • Ability to manage multiple priorities in a fast paced environment with limited supervision.
  • Working knowledge of MasterCard and Visa card regulations helpful.
  • Strong analytical and organizational skills.
  • Ability to establish priorities and meet objectives.
  • Good follow-through skills and ability to resolve issues in a timely manner.
  • Ability to analyze financial and transaction history information to make sound decisions.
  • Flexibility with schedule as needed by department.
  • Must be able to pass credit and background checks.

Responsibilities

  • Monitor merchant daily activity for parameter violations.
  • Communicate with card issuing banks, merchants and cardholders to validate credit card transactions and manage reserve accounts.
  • Identify and analyze potential fraud transactions, trends and violations of Visa and MasterCard rules and regulations.
  • Perform cost absorption analysis on merchants to determine their ability to cover normal return and chargeback activity.
  • Maintain up to date industry knowledge, specifically fraud trends.
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Risk Auditor – Melville, New York

Under the supervision of the Manager of Risk Audit, the Risk Audit specialist is responsible for the annual evaluation of the Alliance Partner portfolios as needed on a risk-prioritized basis and based on new registration with EVO Payments International, to include a review of the operations, locations, systems, application and management administration. Upon evaluation, provide observations, remediation, and recommendations to comply with Payment Network and Compliance Standards while continuing to update and track the remediation process. Document and maintain position processes. Maintain a professional working relationship with internal and external customers.

Close date: 01/31/2019

Requirements

  • High School or equivalent experience and a minimum of 4 years of business experience in finance or banking industry. Associates degree preferred.
  • Excellent working knowledge of credit card processing industry, policies, procedures, best practices, compliance requirements and auditing principles.
  • Being Bilingual is a plus (i.e. Spanish, German, Polish, and/or Czech)
  • Competent in Windows based computer applications (Microsoft Office).
  • Strong analytical and organization skills.
  • Excellent interpersonal skills.
  • Ability to use logic and reasoning to render sound business judgment.
  • Attention to accuracy and detail in processing information.
  • Possess professional oral and written communication skills.
  • Good follow-through skills and ability to resolve issues in a timely manner.
  • Ability to maintain confidentiality.
  • Ability to establish priorities, multi-task, work collaboratively and meet objections with minimum supervision.
  • Must have a positive attitude and strong customer service skills.
  • Strong problem analysis and resolution skills at a functional level.
  • Ability to work independently as well as in a team.
  • Ability to work in a fast-paced work environment.

Responsibilities

  • Audit and reconcile merchant application banking, pricing and demographic information against settlement/boarding system (EDS/A360).
  • Audit and underwrite complete merchant application packages, including supporting documentation, against EVO’s Credit Policy.
  • Perform higher level review on accounts with higher exposure.
  • Audit and reconcile merchant application pricing against statement messaging system (eStatement and mailed statements).
  • Perform onsite and offsite audits or specified area and identify reportable issues and dimension of risk.
  • Audit and evaluate the nature of the Alliance Partner’s underwriting procedures and recommend additional terms to the process to mitigate risk.
  • Audit and analyze credit data, personal/business audited financials and bank statements to determine the ISO Risk Tolerance of our Alliance Partners.
  • Provide professional customer service to internal and external customer (Alliance Partners) at all times.
  • Conduct assessment of assigned department of functional area in established/required timeline.
  • Investigate and determine causes of irregularities and errors
  • Determine scope of review in conjunction with the Manager of Risk Audit.
  • Review the suitability of internal control design.
  • Review and communicate required changes to the partner’s merchant application(s) based upon EVO Corporate and card scheme requirements.
  • Assemble all merchant application packages off-site for the Risk Audit team to re-review.
  • Obtain all marketing materials (i.e. starter kit) for third party entities.
  • Perform interviews with third party entities’ management administration.
  • Assess all merchant applications acquired through the audit process, and ensure they have been properly uploaded into EVO’s SFTP site.
  • Maintain the integrity of designated file storage area (physical and virtual).
  • Escalate decisions and unresolved issues to upper management.
  • Provide both verbally and written communication, findings and recommendations of suggested improvements to the Manager of Risk Audit.
  • Recommend corrective action and suggest improvement.
  • Determine compliance with policies and procedures

 

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Sales Account Executive – Blue Ash, Ohio

The Sales Account Executive’s role is to meet company assigned quotas in booking merchant accounts for payment processing services.

Close date: 02/01/2019

Requirements

  • Minimum of 2 years successful sales experience preferred
  • Degree from a 4-year college or the equivalent preferred
  • Effective knowledge of Microsoft Office suite including Word and Excel required
  • Merchant Card Industry experience preferred
  • Experience with a CRM (ie: Salesforce) preferred
  • High School diploma required

Responsibilities

  • Ability to communicate effectively in both verbal and written formats with individuals or groups.
  • Ability to handle and complete multiple projects, work in a fast-paced environment, and meet deadlines.
  • Ability to utilize personal computer, telephone, facsimile, copier, calculator, and other general office equipment.
  • Ability to exercise discretion and independent judgment in making decisions.
  • Ability to interact effectively and positively with all levels of personnel, partners, and vendors.
  • Ability to handle confidential material appropriately.
  • Ability to meet company assigned quotas.
  • Ability to travel as requested by company.
  • Make consultative sales calls to inactive referral partners and sell them on the concept of becoming an active referral partner of EVO B2B.
  • Make consultative sales calls to existing active referral partners and solicit referrals to their clients for merchant processing services.
  • Make sales calls to referred merchants and solicit their merchant processing account.
  • Negotiate rates and terms with merchants for the purpose of acquiring profitable merchant accounts.
  • Travel to regional and national trade shows to support assigned referral partners as needed.
  • Travel to referral partners’ locations as requested by management in order to train their sales staff on how to properly refer merchant processing potential clients.
  • Travel to referral partners’ locations as requested by management to provide in-person sales support for clients we are soliciting for merchant processing services.
  • Provide education and training to referral partners in order to increase referral activity from strategic partners.
  • Review service and escalation issues and refer sales offices to training programs accordingly.
  • Maintain thorough knowledge of card industry regulations, integrated and non-integrated POS terminals and applications along with internal new application processing procedures.
  • Perform miscellaneous job duties as assigned.
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Sales Account Executive – Tampa, Florida

The Sales Account Executive’s role is to meet company assigned quotas in booking merchant accounts for payment processing services.

Close date: 01/31/2019

Requirements

  • Minimum of 2 years successful sales experience preferred
  • Degree from a 4-year college or the equivalent preferred
  • Effective knowledge of Microsoft Office suite including Word and Excel required
  • Merchant Card Industry experience preferred
  • Experience with a CRM (ie: Salesforce) preferred
  • High School diploma required

 

Responsibilities

  • Ability to communicate effectively in both verbal and written formats with individuals or groups.
  • Ability to handle and complete multiple projects, work in a fast-paced environment, and meet deadlines.
  • Ability to utilize personal computer, telephone, facsimile, copier, calculator, and other general office equipment.
  • Ability to exercise discretion and independent judgment in making decisions.
  • Ability to interact effectively and positively with all levels of personnel, partners, and vendors.
  • Ability to handle confidential material appropriately.
  • Ability to meet company assigned quotas.
  • Ability to travel as requested by company.
  • Make consultative sales calls to inactive referral partners and sell them on the concept of becoming an active referral partner of Sterling Payment Technologies.
  • Make consultative sales calls to existing active referral partners and solicit referrals to their clients for merchant processing services.
  • Make sales calls to referred merchants and solicit their merchant processing account.
  • Negotiate rates and terms with merchants for the purpose of acquiring profitable merchant accounts.
  • Travel to regional and national trade shows to support assigned referral partners as needed.
  • Travel to referral partners’ locations as requested by management in order to train their sales staff on how to properly refer merchant processing potential clients.
  • Travel to referral partners’ locations as requested by management to provide in-person sales support for clients we are soliciting for merchant processing services.
  • Provide education and training to referral partners in order to increase referral activity from strategic partners.
  • Review service and escalation issues and refer sales offices to training programs accordingly.
  • Maintain thorough knowledge of card industry regulations, integrated and non-integrated POS terminals and applications along with internal new application processing procedures.
  •  Perform miscellaneous job duties as assigned.
Apply Now

Senior Account Executive, B2B Partner Referrals – Blue Ash, Ohio

The Senior Account Executive, Partner Referrals will be responsible for hitting sales quotas targeting mid-market B2B groups (buying groups, associations, financial groups, banks, private equity firms, etc.) with affinity programs, who are interested in offering payment processing as a member/client benefit. This includes leveraging existing network, lead generation, leveraging various prospecting strategies & various lead channels to develop and manage a healthy pipeline. This job will play a key role in filling the sales funnel for the B2B direct Sales teams and assisting the B2B Division attaining growth goals. Additionally this job will work with the other sales support teams (Prospect development, Direct Sales, & Integrated sales) as well as other support teams within the B2B division.

Close date: 1/31/19

Requirements

  • High school diploma required; Bachelor’s degree preferred
  • Requires 3+ years of experience in sales role, preferably in B2B sales and/or payment processing industry
  • Proven experience with lead generation and prospect management
  • Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers
  • Self-motivated and self-directed, goal oriented
  • Able to professionally and confidently communicate with C-Level Executives
  • Able to work accurately under stress and pressure to meet competing deadlines
  • Excellent analytical and time-management skills
  • Demonstrated and proven sales results
  • Knowledge of sales process from initiation to close
  • Ability to work independently or as an active member of a team
  • Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred

Responsibilities

  • Identifying, qualifying, and securing business opportunities
  • Building business relationships with potential groups/clients
  • Collaborating with sales and leadership to secure, retain, and grow accounts
  • Developing customized targeted sales strategies
  • Participate in Referral Partner tradeshows/events as needed
  •  Identify and pass along any ERP/software integration opportunities within Partner Groups
  • Creating informative presentations; Presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences
  • Coordinating business generation activities
  • Maintaining database (Salesforce, CRM, Excel, etc.) of prospective client information
  • Qualifying leads from digital campaigns, conferences, references, tradeshows, etc.
  • Closing sales and working with client through closing process
  • Meeting or exceeding annual sales goals.
  • Collaborating with management on sales goals, planning, and forecasting
  • Generate sales leads and cultivate relationships with prospects through phone calls & on-site visits
  • Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in your department goals
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Senior Account Executive, Channel Sales – Tampa, Florida

The Senior Account Executive, Channel Sales will grow dealer portfolios driving higher lead counts, MIDs, residuals, active dealers, and revenue.

Close date: 01/31/2019

Requirements

  • College diploma required.
  • Proficient knowledge of CRM systems (IE: Sales Force)
  • 5+ years Channel and/or Merchant Services experience
  • Ability to create and deliver business reviews to Executives
  • Ability to create and execute channel strategy
  • Sales experience with excellent verbal and interpersonal skills preferred
  • Effective listening skills
  • Ability to probe and identify customer issues and problem solve those issues
  • Ability to recognize opportunities to upgrade and sell products and services to retain dealers
  • Well organized with diligent follow up skills
  • Computer knowledge and typing skills

Responsibilities

  • Manage/Review channel specific portfolio
  • Conduct outbound dealer calls
  • Generate/input leads, execute campaigns
  • Provide product education
  • Review base conversion and be attrition focused
  • Search for competitive intel
  • Attend certain trade shows where dealers are present
  • Ability to meet or exceed quotas
  • Ability to be consistently at work and on time.
  • Ability to ensure work responsibilities are covered when absent.
  • Ability to arrive at meetings and appointments on time.
  • Ability to find new ways to garner interest with the dealers
  • Ability to listen to the dealers first, then offer solutions that meet their needs.
  • Ability to approach others in a tactful manner.
  • Ability to have a strong understanding of merchant services pricing.
  • Ability to collaborate with the designated platform team.
  • Ability to offer successful sales approaches practiced over the phone with merchants.
  • Ability to assess own strengths and weaknesses.
  • Ability to pursue training and development opportunities
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Senior Financial Analyst – Blue Ash, Ohio

The Senior Financial Analyst is responsible for supporting EVO’s business and finance leadership through financial modeling, analysis and reporting activities. The position will work directly with the preparation of the annual budget and interim financial forecasts, analyze monthly results in comparison to the prior year and budget and perform ad hoc analysis. The Senior Financial Analyst will work closely with business department managers (ie, sales, operations, HR, IT, etc.) to oversee monthly spending against annual department budgets.

Close date: 01/31/2019

Requirements

  • Bachelor’s degree in Finance or Accounting from a strong undergraduate institution with a strong academic performance level (ie, honors)
  • Exposure to working with international businesses, particularly in Europe and Latin America, is preferred.
  • Detail oriented with strong appreciation for accuracy in financial modeling and professional presentation of analysis
  • Strong work ethic and commitment to delivering exceptional quality work product
  • 3 to 5 years of experience in accounting, business unit finance, corporate finance, investment banking or private equity
  • Strong competency in Windows based applications (Microsoft Office) with demonstrated proficiency in Excel (financial statement modeling, v/lookups, pivot tables, and other functions used to evaluate large amounts of data)
  • Working knowledge of general accepted accounting principles (GAAP)
  • Exposure/experience to Microsoft AX or comparable GL system preferred, but not required; strong aptitude for using commercially available technology to increase productivity of analysis and enable repeatable processes
  • Excellent analytical/problem solving and decision making skills
  • Excellent oral and written communication and reasoning skills
  • Ability to maintain confidentiality

Responsibilities

  • Develop, refine and maintain robust Excel-based financial models comprised of income statements, balance sheets and statements of cash flows, as well as debt schedules, interest expense calculations, and other supporting details and assumptions.
  • Lead the communication with channel finance leaders of actual results and variances to prior year and to plan/forecast (primarily income statement and capital expenditures), recommendations to improve the quality of analytics and forecasts, and perform ad hoc analysis as appropriate.
  • Prepare reports for presentation to management on a regular basis (weekly, monthly).
  • Lead department managers through the budget planning process and documentation of headcount, third-party spending and capital spending assumptions.
  • Produce monthly reports which include key metrics, financial results, and variance reporting.
  • Analyze cash flows, cost controls and expenses to guide corporate management.
  • Provide insightful analysis of business performance and trends, budgets and forecasts, analysis of performance variances, and other related ad hoc financial analyses.
  • Prepare financial reporting for our capital investments and track actual versus budget differences.
  • Gain high level of comfort with the accounting system; develop ability to extract financial data on departments in an efficient manner and in a format presentable to management.
  • Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in your department goals.

 

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Senior Human Resources Operations Manager – Portland, Maine, Tampa, Florida or Atlanta, Georgia

The Senior Human Resources Operations Manager - Portland, Maine or Tampa, Florida or Atlanta, Georgia will be responsible for the effective and consistent coordination and implementation of HR business processes, procedures and workflow while acting as a consultant to the HR Business Partners. This person will report directly to the Senior Vice President of Human Resources – US & Canada.

Close date: 01/31/2019

Requirements

  • Bachelor’s degree in Human Resources, Business or related area
  • 5+ years of relevant HR experience
  • Demonstrated ability to manage multiple large scale projects/commitments independently
  • Knowledge of employment and labor laws and regulations to ensure compliance and raise issues including FLSA with respect to nonexempt employees and comfortable with respectful enforcement of compliance
  • Able to identify opportunities to create viable automated solutions
  • A natural ability to learn and stay current with HR trends and compliance issues
  • Forward thinking and a proactive approach to identify and prevent issues
  • Experience in interpreting and incorporating HR policies and procedures into practice
  • Strong influencing skills
  •  Ability to assess and / or develop HR metrics relevant to the business
  • Proficient with HRIS systems, reporting and potential configurations

Responsibilities

  • Serves as the department’s liaison to HR Business Partners, as well as central point of contact for interdepartmental projects, processes and communications related to HR business operations
  • Plans, organizes, and coordinates the operations and activities related to the Human Resources (HR) functions throughout the US & Canada
  • Creates and maintains HR policies and procedures, ensuring compliance and consistency
  • Provides leadership in coordinating the activities of the HR Department to ensure compliance with all applicable laws, policies, regulations and HR audits
  • Administers the performance management process flow and system administration
  • Develops an HR Business Partner ‘tool kit’ and Manager ‘tool kit’ with consistent and effective workflows, processes and materials to be used across the US and Canada
  • Identifies optimal solutions that meet the needs of the HR functions by recommending process improvements, system enhancements and alternatives based on specific needs
  • Oversees internal auditing and quality control efforts and is the point of contact for Finance audits
  • Responsible for the creation and maintenance of HR work flows and adherence to process
  • Assists with and/or coordinate HR system projects and implementations
  • Partners closely with Business Leaders to develop insight and ideas on how the HR Operations Team can serve the evolving needs of our client groups
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Senior Product Manager – Alternative Methods of Payment – Tampa, Florida

The Sr. Product Manager for Alternative Methods of Payment (AMOP) will be responsible for products which consist of non-credit methods of payment. This includes developing and implementing the product vision for these AMOP products. These products will include, but are not limited to, ACH (including related check processing solutions), gift cards and other payment methods as required by the EVO US & Canada business. This direction will be driven by the market and regulatory needs of all the business channels within EVO US & Canada. The incumbent will work closely with each of the business channels and their clients/prospects to understand the requirements of their specific markets. Additionally, the incumbent will be responsible, where appropriate, for working closely with the Global Compliance team to understand the business impacts of existing and coming regulations. The incumbent will be required to stay current with regulations and laws that may impact the products that comprise the AMOPs, including but not limited to NACHA and laws/regulations impacting gift cards and electronic check processing. Based on the information gathered the incumbent will develop and peer review business requirements for these products which may lead to identification of opportunities to acquire, partner or build solutions. The incumbent will play a key role in assisting the SVP Product Management and EVO Executive management in any effort related to acquiring or partnering for product solutions. The incumbent will work with the other Product Management teams to ensure that their respective products can support the product vision and requirements for the AMOP Products.

Close date: 02/28/2019

Requirements

  • Minimum of a 4-year college degree
  • 10+ years of experience in a technical or product management role with a minimum of 6 years in product management
  • 3+ years in payment processing
  • Demonstrated ability to take on new, greenfield products (i.e ability to apply product management skills to new product areas)
  • Experience in conducting product research and analysis
  • Excellent communication skills, both verbal and written
  • In depth knowledge of product management processes, ideally in an agile environment
  • Capability and experience in working with business leaders, clients and prospects
  • Ability to build working relationships in a fast pace environment distributed in multiple physical locations
  • Leadership ability, especially in situations without formal authority
  • Ongoing interaction with business channels and clients/prospects to gather business requirements
  • Position will require approximately 20% travel

Responsibilities

  • Ongoing interaction with business channels and clients/prospects to gather business requirements for AMOPs
  • Legal and regulatory compliance requirements for the products that make up AMOPs
  • Development of product vision, business case, product requirements, execution plans, results tracking and ongoing product management for the development of an ACH and electronic check processing solution.
  • Assessment of existing gift card product solutions to drive product strategy, requirements and implementation
  • Develop a product backlog and manage user stories for the products that make up AMOPs
  • Continuously monitor developments in the marketplace for gaps, competition differentiators, etc. and resolve against current product offerings
  • Develop and maintain product roadmaps from conception to decline
  • In conjunction with software development, QA and Product Delivery lead the development and implementation of the requirements
  • Incumbent will be measured by:
    o        The market success of each of the AMOPs primarily measured by number of transactions and volumes
    o        Compliance
    o        Time to market
  • Management of 3rd relationships
  • Working with Support, QA, Development and IT teams for the resolution of production issues
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Systems Administrator I – Melville, New York (Long Island)

The Systems Administrator is responsible for all onsite service and support needs for our internal customers as it relates to all technology, to include but not limited to: workstations, servers, printers, networks, and vendor specific hardware and software; for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Participate in technical research and development to enable continuing innovation within the Information Technology group. Ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational standards. Maintain a professional working relationship with internal and external customers.

Close date: 01/31/2019

Requirements

  • Bachelor’s degree in Computer Science generally preferred but not required. MCP, MCSE, or equivalent certification required.
  • Advanced knowledge of Microsoft Server Operating Systems 2008-2016.
  • Strong Microsoft Active Directory and domain management skills and demonstrated capability designing the Active Directory schema.
  • Experience with some, but not limited to the following hardware and software products – Microsoft Exchange, Microsoft Active Directory, Symantec Endpoint Protection, Servers, Symantec Data Loss Prevention, TripWire, Microsoft Office Suite 2010-16, Solarwinds NPM, NetApp Admin, Symantec SEP, Tidal, VMWare SRM.
  • Strong technical experience in a Windows networking and server support environment.
  • Technical awareness: ability to match resources to technical issues appropriately
  • Good understanding of support tools, techniques, and how technology is used to provide outstanding IT services.
  • Good data entry skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast moving environment.
  • Ability to maintain cooperative working relationships with team and customers.
  • Aptitude to work under pressure and be highly adaptable.
  • Capable of determining accurate timelines and deliverables.
  • Strong service awareness of all organization’s key IT services for which support is being provided.
  • Proficient in Windows based computer applications (Microsoft Office Suite).

Responsibilities

  • Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
  • Develop, contribute to and maintain installation and configuration procedures and standards.
  • Research and recommend innovative, and where possible, automated approaches for system administration tasks.
  • Identify approaches that leverage our existing resources and provide economies of scale.
  • Perform regular file archival and purge as necessary.
  • Create and set up user accounts, permissions and passwords, and change, and delete user accounts as requested.
  • Repair and recover from hardware or software failures. Coordinate and communicate with impacted parties.
  • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
  • Perform periodic performance reporting to support capacity planning.
  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
  • Suggest and provide IT solutions to business and management problems.
  • Ensure that all it equipment complies with industry standards.
  • Create and execute project plans for IT projects that are assigned.
  • Provide training and technical support for users with varying levels of it knowledge and competence.
  • Work closely with other departments/organizations and collaborating with other IT staff.
  • Set up workstations to include OS and software installation; Domain Organizational Unit Administration to include adding equipment and users to the domain.
  • Provide Help Desk backup support as needed, and support Citrix access for all users.
  • Provide remote access solution implementation and support: Terminal Services, and Citrix.
  • Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
  • Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in your department goals.
  • Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA).
  • Adhere to privacy; confidential, proprietary company policies and procedures (i.e. HIPAA).
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VP/Senior Director, Product Development – Tampa, Florida

The VP or Senior Director, Product Development will lead a team of product managers who are responsible for the product development and product management of EVO’s transaction processing platforms, POS products (integrated and standalone) and our ECR product line. EVO is rapidly transitioning to a business model that focuses on the use of proprietary products to win and maintain clients. The incumbent will be pivotal in driving the future landscape and expansion of our product offerings with the goal to make EVO the leading and preferred payment solution for ISVs and merchants in the US and International markets. In addition to strong leadership the incumbent will need to think strategically, utilizing their extensive experience in the payments market to insure that EVO is in a market leadership position. The incumbent will work closely with the business channels and their clients/prospects to understand the requirements of their specific markets. This position will report directly to the SVP, Product Development.

Close date: 03/01/2019

Requirements

  • Bachelor’s degree
  • 8+ years of payments and transaction processing experience
  • 5+ years of leadership and management experience
  • Proven experience in developing and implementing strategic product visions
  • Excellent communication skills, both verbal and written, of complex business topics including business requirements
  • Expertise in product management processes, ideally in an agile environment
  • Ability to build working relationships in a fast paced environment distributed in multiple physical locations
  • Extensive knowledge of the payment industry
  • In-depth familiarity with transaction processing and POS systems
  • Experience working directly with senior business leaders, clients and prospects

Responsibilities

  • Provide leadership and direction to a staff of product managers
  • Develop a product vision and market strategy for EVO US as well as international markets
  • Continuously interact with business channels, partners and clients to gather market understanding and requirements
  • Lead the development of product roadmaps and backlogs across all assigned product lines
  • Work closely with internal and external software development, QA and Product Delivery to insure the successful development, launch and maintenance of assigned product line
  • Continuously monitor developments in the marketplace for gaps, competition differentiators, etc. and resolve against current product offerings\
  • Regulatory compliance of product lines
  • Implement processes and reporting to track and monitor the success of the products lines
  • Incumbent will be measured by:
  •         Success of the product vision and strategies
  •         Stability of released products
  •         Time to market

 

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